If you have stories that you've heard, what's your assessment on the reliability of the story? Did that support tech actually walk in and shoot Joe in the leg when he tried to have his spindle replaced within the 3 year warranty? What has your experience with DMG Mori support and service been like, and when did you need that support and service? I'd love to collect experiences with these machines in this thread so that I and others can make a more informed judgement about the 'State of DMG Mori' in 2020. I'd love to hear people's first or second-hand experiences with DMG Mori, especially if you actually own or have worked with a machine. It can be hard to shed a poor reputation, especially one that may have been well deserved for a time.
On paper, their machines and control integration seem excellent and well priced, and enough members of this forum have commented that they've had a great experience with DMG Mori that I'm starting to question that common wisdom. Deservedly or not, DMG Mori seems to have become quite the whipping boy and 'common wisdom' would have you believe they are unreliable and offer poor service. A common refrain I've heard while shopping mid-upper tier Horizontal and 5-Axis machines is that there are a lot of great options.
